FAQ

Question 1 : What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card embedded directly into a device, allowing users to activate a mobile plan without needing a physical SIM card.

Question 2 : Which devices support eSIM?

eSIM is supported by many modern smartphones, tablets, smartwatches, and other IoT devices. Popular devices include:

iPhone: iPhone XR and later
Samsung: Galaxy S20 and later
Google Pixel: Pixel 3 and later

***You can find more compatible devices here.

Question 3 : How do I activate an eSIM?

Activation usually involves the following steps:

Order your eSIM QR code or activation details directly from our page.
Open your device's settings and navigate to the mobile or cellular section.
Scan the QR code or enter the activation details.
Follow the prompts to complete the setup.

Question 4 : Does my eSIM have a number?

No, your eSIM is for data only and does not include a phone number.

Question 5 : Is an eSIM secure?

Yes, eSIMs are secure. The data is encrypted, and carriers use authentication protocols to ensure safety. Additionally, eSIMs are less prone to theft or damage compared to physical SIM cards.

Question 6 : If my plan is over, can I delete it and use a carrier's eSIM plan?

Yes, once your plan is over, you can delete the current eSIM and set up a new eSIM plan from a carrier.

Question 7 : What happens if I reset my device?

Yes, in most cases, you can reinstall the same eSIM after a device reset as long as the eSIM profile is not permanently deleted. Simply go to your device's settings, choose Add eSIM, and use the original QR code or activation details.

Question 8 : Can I use an eSIM while traveling?

Yes, eSIMs are perfect for traveling as they allow you to stay connected without needing a physical SIM card. Simply activate your eSIM before or during your trip, and enjoy seamless connectivity.

Question 9 : Are eSIMs available with postpaid plans?

No, eSIMs are only available with prepaid plans.

Question 10 : What if my device doesn’t support eSIM?

If your device doesn’t support eSIM, you won’t be able to use an eSIM plan. Please check our Device Compatibility page to confirm whether your device is compatible before purchasing.

Question 11 : Is there a cost to activate an eSIM?

No, there is no additional cost to activate an eSIM, but an internet connection is required during the activation process, which may incur data charges.

Question 12 : Can I transfer an eSIM to another device?

No, after installation, the eSIM cannot be transferred to another device. However, before installation, you can share the QR code, and it can be used on a different device.

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